Notation for the Specified Commercial Transactions Act
Seller: ORIX Hotel Management Corporation
Representative: Takaaki Nitanai (President)
Website: Hakone Ashinoko Hanaori
Address: 160 Motohakone Togendai, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture, 965-0813
Administrator: Naruo Fujii (General Manager)
Sales price: Depends on the lodging plan (see the lodging plan details page for details).
Fees other than lodging charges: Consumption tax and bath tax are charged separately.
Payment methods: Payments are made at the reception desk. Cash or credit card is accepted.
If making payment in advance with a credit card: Payment will be made via credit card at the time that online reservation is complete (you will be charged by the credit card company based on the date of reservation).
Timing of payment: Payments must be made at the reception desk at the time of check out.
Delivery date (completion of reservation): If you use this website to reserve your stay, the reservation will be deemed complete once the reservation completion notice appears on the customer's screen.
If paying in advance by credit card, the reservation will be deemed complete once the credit card settlement is complete.
Refunds: Due to the nature of the products and services offered, no refunds are provided after the guest's stay.
Based on the general terms and conditions for accommodation, cancellations can be made free of charge until four days before the date of arrival. Starting from three days before arrival, the following cancellation fees will be charged:
Cancellations three or two days before the date of arrival: 30% of lodging fee
Cancellations the day before the date of arrival: 50% of lodging fee
Cancellations on the day of arrival: 100% of lodging fee
No-show with no notice: 100% of lodging fee
* Conditions may differ depending on the lodging plan. Please see the lodging plan details page for details.
* For large groups, we may charge cancellation fees according to a different set of terms and conditions.
Hakone Ashinoko Hanaori
160 Motohakone Togendai, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture, 250-0522